Terms and Conditions

Terms and Conditions ("Conditions") - Dronalaya Educare Solutions Pvt. Ltd - (https://www.dronalaya.com)

1. Use of the Dronalaya Education Website

1.1 The website located at https://www.dronalaya.com (the "Website") is owned and operated by Dronalaya Educare Solutions Private Limited ("Dronalaya" or "The Company"), a company registered in Mumbai, Maharashtra, India with Company Registration Number U74999MH2016PTC288977, registered on 27th December 2016 whose registered office is Flat No 72, 7th Floor, Great Meera Co-op Soc, Plot 197, Gaothan Road No 1, Chembur, Mumbai, Mumbai City, Maharashtra, India. Pin – 400071 with registered PAN Number – AAFCD9887J.

1.2 dronalaya.com is an online collaboration platform that connects the Knowledge Providers ("Knowledge Pro") and Knowledge Seeker ("Seeker") through a variety of services related to online education that it provides to its registered members. The Website provides various services in the field of education through various medium, which includes the online portal, web application, mobile applications which connect, Knowledge Providers (Knowledge Pro) and Knowledge Seekers (Seekers) using our own in-house developed applications and other related materials and other products/services as detailed on the Website. The Dronalaya Services and other products and services are collectively defined as the "Services". This document covers the terms and conditions under which these services are provided.

1.3 By using this Website and the Services you are agreeing to be bound by these Conditions and our Privacy Policy and, if you use any particular service offered by Dronalaya, you do so subject to any additional terms and conditions that are applicable to that service. Your registration as a member of dronalaya.com or the use of any of the features and services of Dronalaya Educare Solutions Pvt. Ltd. on dronalaya.com, either as a registered member or as a visitor constitutes automatic acceptance of these terms and conditions. Please read these Conditions; they are important. If you do not agree to these Conditions do not use this Website or the Services. If you are entering into this these Conditions on behalf of other users (for example, you are a channel partner or area in charge signing up a school and its teachers), the organization you are signing up on behalf of will be responsible for all use of the Website and Services by those other users. Also in case you as a parent or guardian are signing up on behalf of anyone below 16 years, the parent or guardian will be responsible for all use of the Website. Also, note that a subscription to the Dronalaya Services belongs to the organization you are signing on behalf of (for example, the school, coaching class, institute, etc.) and all log-ins to the Dronalaya are issued to individual users on behalf of that organization.

1.4 We may change these Conditions or our Privacy Policy at any time by posting changes on the Website, and without giving you prior notice. If you continue to use the Website or the Services after we have posted any change to these Conditions or our Privacy Policy, you will be agreeing to any such changes.

1.5 We may, from time to time, monitor or record any use that you or anyone else makes of this Website. If you have a complaint regarding material submitted by a third party to the Website, please contact our Customer Services Department immediately.

1.6 You must not attempt to circumvent the security features of the Website, or tamper with, hack into, or in any other way disrupt or disable any computer system, server, website, router or other device used to host the Website or the Services.

1.7 These Conditions apply to any Services available on the Website, including Audio-Video facilities, White Boards, Chats, emails, payment gateways, audio-video downloads, books, ebooks, training materials, online exams and any other material / facilities made available on site for registered and legal users. The key services offered broadly fall into modules that comprises of the following categories: Workshops, Courses and Special Sessions

A workshop is a single session. A course is a series of interconnected sessions and a Special Session is a one time event on a specialized topic or a session which is not very repetitive with a continuously running batch.

The payment terms are hourly, monthly, quarterly, half-yearly and one-time for special sessions. These are defined by the Knowledge Providers at the time of defining the Categories / modules. Payment for registration to batches are charged upfront at time of booking the module. Payout to the Knowledge Pros is made every 15 days for all completed modules comprising of Workshops, Courses and Special Sessions. The payouts are made after adjusting for any Cancellations and Refunds as defined in the Cancellation & Refund Policy.

1.8 Subscriptions to the Dronalaya Services can be availed by registering on https://www.dronalaya.com or by calling us on our registered numbers on the site, which may be subject to change from time to time. If we accept your registration, we will issue you with a user identification number and an email confirmation. The issuing of this confirmation email by us confirms that a binding contract has been formed between us on the terms of these Conditions and the Agreement. You will also be asked to confirm acceptance of these Conditions and the Agreement when you log in to your account or any of the Dronalaya services. Payouts for services rendered are generally payable within a maximum of 30 days of the completion of services. While, we try to adhere to the payout policy of maximum 30 days, in case of dispute or unforeseen circumstances, the payout may be subjected to delay for which Dronalaya cannot be held liable.

1.9 The Website and Services are accessed via the internet and over mobile devices. You are responsible for the provision of and payment for the telecommunications services received by you to access the Website and Services, as well as for having suitable computer, browser, modem and other hardware, software or communications equipment necessary to enable you to access the Website and Services over any devices as supported by Dronalaya platform. Please contact our Customer Services Department for further details of the minimum technical requirements for access to the Services. Dronalaya will not be able to issue any refunds against the charges payable under these Conditions or any other agreement between us owing to any faults with, or your failure to access, the internet.

1.10 The views expressed on the website are not those of dronalaya.com, and any issues in them belong to the respective contributors.

1.11 Through the use of this site, you agree to hold dronalaya.com harmless and its sponsors, owners, shareholders or employees against any claims.

1.12 You may not make any content item originating from dronalaya.com available for public access by any means whatsoever without obtaining prior written permission from Dronalaya Educare Solutions Pvt. Ltd.

1.13 dronalaya.com provides a variety of forums for its members to express themselves in the form of blogs, comments, reviews and photographs. You truthfully assert that the content being contributed is yours and that you own the copyright to the content.

2. Intellectual Property Rights

2.1 The Website and its content are protected by copyright, database rights, trademarks and other intellectual property rights. No right to use or license of any such intellectual property rights is granted to you except as explicitly set out in these Conditions.

2.2 Dronalaya, the Dronalaya Educare Solutions Pvt. Ltd. logo are all registered trademarks of Dronalaya Educare Solutions Pvt. Ltd. and its associated companies.

2.3 You may read, print and download copy of the material and / or related information from the Website and store it on a single computer for your personal, private use, but you must reproduce any or all copyright and other notices provided with such materials. You may not make any profit from the use of that material or information, and you may not make any other copies, or adapt, create any work derived from, republish, make available to the public, disseminate, or transmit any of it, or exploit any of it for any commercial purpose, without first obtaining our written permission.

2.4 If you submit any material for inclusion on the Website or Services (including any posting to any part of the Website), you grant us a perpetual, royalty-free, worldwide, non-exclusive licence to use, reproduce, modify, adapt, translate and make available to the public, combine or include in other works, that material and any extracts from it. We may grant sub-licences of these rights after checking with the content owner. You also warrant that you have all rights and consents necessary to submit/post such material for inclusion on the Website.

2.5 While we will ensure that your content is adequately protected and your ownership for the same is well defined, we would like you to respect that from time to time it may be warranted that you waive your moral rights in relation to anything that you submit to us, including your right to be identified as its author.

2.6 Please do not submit any material if you do not agree to Condition 2.4 and to the waiver of rights in Condition 2.5.

3. Contributions to the Dronalaya website

3.1 We want to encourage users of the Website and the Dronalaya Services to contribute to them, but we also want you to do this responsibly.

3.2 You are to abide by the following rules when contributing to the Website or the Dronalaya Services:

3.2.1 not to submit any profanity or obscenity, even if you disguise it with asterisks;

3.2.2 not to make any personal attacks on anyone;

3.2.3 not to submit, or create any link to, any defamatory, obscene, indecent, lewd, pornographic, violent, abusive, offensive, insulting, threatening, menacing, unlawful or blasphemous material;

3.2.4 not to submit, or create any link to, material that is an invasion of privacy, a breach of data protection legislation, a malicious falsehood or libel defamatory, a contempt of court, or that is likely to incite or capable of inciting violence, racial hatred, hatred or harm against any individual or group or religion or caste,sadism or cruelty or that encourages any unlawful or illegal act or omission;

3.2.5 not to submit, or create any link to, any material that is intentionally false or that is misleading, or that causes annoyance, inconvenience or needless anxiety, or that is potentially damaging or harmful;

3.2.6 to keep to the discussion topic or the subject of the current article or theme or session or topic; we may record, take samples of sessions, perform audits, participate into the session with super admin rights to perform in-process quality audits and checks to ensure that the values and quality of services as defined by Dronalaya are protected

3.2.7 not to impersonate any person, whether a public figure or not;

3.2.8 not to state or represent falsely connections to, or affiliated with, any individual, organization or entity;

3.2.9 not to promote or advertise, or engage in any other form of marketing, including (without limitation) chain letters or pyramid selling, even if you are acting on behalf of a non-profit-making organization or charity; Dronalaya doesn't allow registration for Organization who are engaged in providing products or services similar to that of dronalaya.com (or) who is engaged in collection of data from Dronalaya website and sharing/utilizing it for the benefit of competitors. If there are any such registrations, dronalaya.com reserves the right to terminate those accounts without any prior notice & without processing the refund of subscription associated to those accounts. Dronalaya also reserves the right to initiate any legal proceedings if any 'Organizations' contravenes condition as stated above

3.2.10 not to submit, or create any link to any material that is protected by copyright, database rights or any other intellectual property rights unless you are the owner of those rights, or you have the permission of the lawful owner to publish that material in any way; Upload or post or otherwise make available any Content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party. You may, however, post excerpts of copyrighted material so long as they adhere to Fair Use guidelines.

3.2.11 not to submit, or create a link to confidential information so that it would no longer be confidential;

3.2.12 not to break any law or regulation while using the Website or Dronalaya Services;

3.2.13 not to use the Website to collect personal data about other individuals;

3.2.14 not to use any oversized fonts, JavaScript, tables, headings or other advanced HTML commands use only bold or coloured fonts to emphasize your points unless provided by accessories or teaching aids provided by Dronalaya; or

3.2.15 not to submit, or create a link to, any file that contains any virus, corrupted data, Trojan Horse or anything else that might damage, destroy or render inaccessible any data or files on any computer.

3.2.16 attempt to probe, scan, or test the vulnerability of website or breach any security or authentication measures. Access or search the Sites Content or Services with any engine, software, or tool. Send unsolicited email, junk mail, spam, or chain letters, or promotions or advertisements for products or services. Reformat or frame any portion of the web pages that are part of the dronalaya.com Site without a written agreement. Create user accounts by automated means or under false or fraudulent pretenses. Post text, messages, graphics or materials that are sales offers, advertisements, or promotions for products or services.

3.3 If you set up an account, you will be issued with a password to access that account. You will not disclose your password to anyone; you are responsible for all submissions to the Website made whilst the password is assigned to you. If you know or suspect that someone else is aware of your password, you must let us know immediately by contacting our customer services. We may suspend or change any password if there is a breach of security or misuse of the Website or Dronalaya Services, or if we suspect that this may be the case.

3.4 We may, at our discretion, edit, block, delete or remove from the Website or the Dronalaya Services any information or other material that you may have posted or accessed, for any reason (whether or not you are in breach of these Conditions), at any time and without informing you.

3.5 We do not undertake to keep or make available any material that you or anyone else has contributed to this Website or the Dronalaya Services for any length of time, and you are advised to make a copy of any material that you wish to keep. We may delete, archive, make unavailable, modify or comment on any material, and close or suspend any discussion topic without prior notice.

3.6 You must not, nor attempt to, (i) resell; (ii) make available on a local or wide area network; (iii) link to or frame; (iv) make mass, automated or systematic extractions from; (v) include within an archival or searchable database; (vi) access remotely; or (vii) distribute externally, any information accessed or received via the Website or Dronalaya Services (in whole or in part). Any data which you access or download must be held securely in your possession and control, free from any third-party access and with all credits, legends, notices or markings maintained in full.

3.7 The Dronalaya Services include a session with the "Knowledge Pro" interactive service, whereby users can connect online and discuss with the Knowledge Pro before subscribing to the session / workshop / course and they may also submit a question and receive an answer over online / offline chats from the chosen Knowledge Pros. This feature is available "as is" on a discretionary basis and no warranty or representation is given that the service will always be made available, or that it will be uninterrupted or error-free. Answers given are for general information only and no responsibility or liability is or will be accepted by us or any of our officers, employees or agents in relation to the adequacy, accuracy, completeness or reasonableness of any answer. The registered Knowledge Pros reserve the right to ignore or decline to answer any questions submitted using the feature. This service is free but may be converted to paid service and vice-versa from time to time. You are expected to check the charges, if and when applicable before availing of the services.

4. Data Protection and Privacy

4.1 We intend to protect the privacy of visitors to the Website and users of the Services and that of our customers and other individuals. Please read our Privacy Policy; it will help you to understand how we process your personal data. We may update our Privacy Policy at any time in accordance with the terms of the Privacy Policy.

4.2 Whenever you provide us with personal data, you are consenting to its collection and use in accordance with our Privacy Policy.

5. Courses / Workshops / Special Sessions

5.1 The registered Knowledge Pros of Dronalaya Educare Solutions Pvt. Ltd. may provide Courses / Workshops / special sessions on various topics throughout the year. You are able to book places for these via the Website, e-mail or by telephone or any other allowable means as prescribed for the same. The booking will be treated as confirmed only after payment for the same subject to successful realization of the payment.

5.2 When you submit a booking for such sessions, we will send an email confirming receipt of your booking request. This e-mail is for information only and does not constitute our acceptance of your booking. The booking will be treated as confirmed only after payment for the same subject to successful realization of the payment. If your booking cannot be accepted for any reason, we will notify you.

5.3 Payment of sessions are payable as per the payment terms defined by the Knowledge Pros and are payable immediately upon booking confirmation, in any event, prior to the session or as per the payment policy.

5.4 You may sponsor other Knowledge Seekers. The same rule of confirmation upon realization of payment would apply.

5.5 If you decide to cancel your session (or any part thereof), you will be entitled to refund as per the refund policy defined by Dronalaya

5.5.1 No refunds will be made if the services are booked based on reward points.

5.5.2 Cancellations / Refunds are allowed as per the Cancellation & Refund Policy of the Company.

5.5.3 Refunds will be credited as per the mode of payment after deducting for any service charges as defined in the cancellation & refund policy.

5.6 Dronalaya Educare Solutions Pvt. Ltd.or the respective Knowledge Pros reserves the right to alter the Courses / workshops / special sessions without prior notice due to unforeseen circumstances.

5.7 We also reserve the right in our absolute discretion and without further liability to cancel any course / workshop / special sessions or event, in which case any booking charges paid by you will be refunded. However, in such circumstances Dronalaya Educare Solutions Pvt. Ltd. cannot be held responsible for any miscellaneous expenses which you are unable to recoup as a result of a course / workshop / session being cancelled. Dronalaya will also not be responsible for arranging and alternative sessions / Knowledge Pro

5.8 Users availing of the services of Knowledge Pros registered with Dronalaya are subject to the following supplemental terms:

5.8.1 You acknowledge that courses / workshops / sessions are subject to availability and bookings are taken on a first come, first served basis. No guarantee is given that slots will be available.

5.8.2 You are entitled to book a slots for courses / workshops / sessions in advance. The waitlist will be given preference on a first come, first served basis based on any cancellations.

5.8.3 If the Knowledge Pro adds to the batch size or creates additional batches, the waitlisted Knowledge Seekers will be given preference to shift, if the timing of batch suits their requirement

5.8.4 If the batch is accepted, no refunds shall be payable in the event that the Knowledge Seeker attends to more than 50% of the batch schedule and / or as per the refund policy which may be amended from time to time.

5.9 Knowledge Pro registered with Dronalaya.com or the Company and providing services to Knowledge Seekers are subject to the following supplemental terms:

5.9.1 You acknowledge that the Sessions/Workshops/Courses taken by you are subject to ratings by the participants and the Company or the Site has no control over the ratings provided or comments given by the participants.

5.9.2 The Session/Workshop/Course fee payable by the Knowledge Seeker, net of refunds if any, shall be received by the Company on your behalf and shall be remitted to you at such periodic intervals as may be decided, after retaining its commission on the transaction.

5.9.3 The Company along with its website dronalaya.com is merely acting as an intermediary in connecting Knowledge Pro with the Knowledge Seekers and for all the income generated by the Knowledge Pro through the website, they shall be solely responsible for compliance with all the local laws including income tax, service tax etc.

6. Third Party Goods, Services, Contributions and Links

6.1 If you purchase or acquire goods or services from any third parties that you have linked to or been directed to via the Website, any contract you enter into with those third parties and any use you make of their website and services is a transaction between you and the relevant third party and does not include Dronalaya Educare Solutions Pvt. Ltd. As such, Dronalaya Educare Solutions Pvt. Ltd. cannot be held liable in any way for any transactions between you and any such third party.

6.2 Any opinion, advice, statement, service, offer, or information or content provided or made by any third party on the Website, or on any website to which the Website is linked, is that of the author or provider, and not of Dronalaya Educare Solutions Pvt. Ltd. We do not endorse, and cannot be held responsible for, the accuracy or reliability of any such opinion, advice, statement, service, offer, information or content.

6.3 Where content or information or services available via the Website has been supplied by a third party, we do not control or endorse it in any way. All information, content and services supplied by third parties are made available in good faith, but we do not (to the extent allowed by the law) accept responsibility for their accuracy or use.

6.4 We make no representation and give no warranty about any other websites or any opinion, advice, statement, offer, information or content on them or goods or services offered by them. We have no control over their content or availability. We cannot be held liable for any loss or damage caused by or in connection with any use of, or reliance on, any information, materials, goods or services available on or through any other website.

6.5 All concerns regarding other websites linked to by the Website must be taken up with that company or website provider.

7. Accuracy of Information

7.1 Whilst we endeavour to ensure that any information and content on the Website and through any of the Dronalaya Services, is accurate and true, we cannot make legal representation and give a legal warranty that all information or content is accurate, non-infringing of third party rights, up to date and complete. We cannot accept liability for any loss or damage caused by inaccurate, out of date or incomplete information or content.

7.2 If you find any inaccurate, out of date or incomplete information or content on the Website or the Services, or if you suspect there is an infringement of intellectual property rights or unlawful acts, please advise us immediately by contacting our Customer Services Department.

7.3 You should independently verify any information and content on the Website or the Services before relying on it. The information and content on, and software available through, the Website and the Services are not intended to address any particular requirements; they do not constitute any form of advice or recommendation by Dronalaya Educare Solutions Pvt. Ltd. and are not intended to be relied upon when making (or refraining from making) any decision.

7.4 The content on the website is posted by dronalaya.com, visitors and its members. dronalaya.com will attempt to ensure the integrity and the accuracy of the Site in the Content and or Services but it does not guarantee that the information is accurate or complete or current. dronalaya.com cannot be held liable for inaccuracy of any data listed on the website or any damage caused by the use of inaccurate data. In case you find any discrepancy in data, please report the same to info@dronalaya.com. It is dronalaya.com's policy to attempt to correct wherever possible any inaccuracy reported within 10 days.

7.5 Under no circumstances will dronalaya.com or the Company be responsible for any loss or damage resulting from anyone's use of the Site or attending the Sessions/Workshops/Courses and/or any Content posted on the Site.

8. Our Liability

8.1 Conditions 6 and 7 above make clear our liability for the use or misuse of the information or advice supplied by this Website.

8.2 We will not be liable for death or personal injury or accidental injury or third party injury arising from negligence of the user while accessing Dronalaya application or services during travel and / or from locations which are injury prone. We expect users to ensure safe environment during usage and adhere to safety guidelines while accessing application using mobile devices, headphones or any other devices which could impact their concentration and are restricted by law and / or traffic regulations and / or falling into restrictive and prohibited environments and / or limited under applicable law.

8.3 The material displayed on the Website is provided without any guarantees, conditions or warranties as to its accuracy. Subject to the above qualifications, to the extent permitted by law, we and third parties connected to us hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statutory regulations, common law or the law of equity.

8.4 We have no liability for the inability of anyone to access the Website or Services or any information or material on it, and we do not warrant that the Website or the Services will operate without interruption, will always be available or will always remain in its current format or structure.

8.5 We are not responsible for, and will have no liability for, any error or corruption or breach of security resulting from the transmission of any information or material over any telecommunications network.

8.6 Subject to Condition 8.2 Dronalaya Educare Solutions Pvt. Ltd. will not be liable for any of the following types of loss, whether direct or indirect and howsoever caused: any loss of business, contracts profit, anticipated savings, revenue or goodwill, loss or corruption of data, lost or wasted management time, overhead costs and expenses or any other indirect or consequential loss.

8.7 In no event shall Dronalaya Educare Solutions Pvt. Ltd.'s liability to you exceed any amounts you have paid to Dronalaya Educare Solutions Pvt. Ltd. at the time you make any claim against Dronalaya Educare Solutions Pvt. Ltd.

8.8 Nothing in these Conditions affects your statutory rights as a consumer (if applicable).

9. General

9.1 No delay, neglect or forebearance on our part in enforcing any of these Conditions will be, or be deemed to be, a waiver; nor will it prejudice any of our rights.

9.2 If any of these Conditions is (for any reason) held to be unenforceable, illegal or in some other way invalid, the unenforceable, illegal or invalid provision will not affect the remainder of these Conditions; and they will continue in full force and effect.

9.3 Dronalaya.com and the Company are governed by Indian laws. In case of any dispute about or involving the Site and/or the Service, by using the Site, you unconditionally agree that all such disputes and/or differences will be governed by the laws of India and shall be subject to the exclusive jurisdiction of the Competent Courts in Mumbai, India only.

9.4 No party shall be liable to the other for any delay or non-performance of its obligations under these Conditions arising from any cause beyond its reasonable control including, without limitation, any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion.

9.5 Dronalaya Educare Solutions Pvt. Ltd. operates a complaints handling procedure which exists to try to resolve disputes when they first arise. If you have a complaint or other customer service issue, please contact Customer Services Department.

9.6 These Conditions, together with the Privacy Policy, current Website and Services prices, delivery details and Dronalaya Educare Solutions Pvt. Ltd. contact details, set out the whole of our agreement relating to the supply of the Services and any goods to you by Dronalaya Educare Solutions Pvt. Ltd. Nothing said by any sales person on behalf of Dronalaya Educare Solutions Pvt. Ltd. shall be deemed as a variation of or addition to these Conditions or as an authorised representation about the nature or quality of any goods or services offered for sale by Dronalaya Educare Solutions Pvt. Ltd. Dronalaya Educare Solutions Pvt. Ltd. shall have no liability for any such representation being untrue or misleading.

9.7 We may vary these Conditions at any time. If we do so, we will use our reasonable endeavours to notify you, for example by posting about the changes on the Website or by contacting you by e-mail. No addition to or modification of any provision of these Conditions that you propose will be binding on us unless made in writing and signed by our duly authorised representative. 'Writing' includes email.

9.8 Dronalaya Educare Solutions Pvt. Ltd. may transfer it's rights and obligations under these Conditions or any contract formed under them to another organization, but this will not affect your rights or our obligations under these Conditions.

9.9 You may only transfer your rights or your obligations under these Conditions or any contract formed under them to another person if we agree in writing.

9.10 Any contracts formed under these Conditions are between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts Act or otherwise.

9.11 You agree to indemnify and hold dronalaya.com and the Company, its subsidiaries, affiliates, officers, agents, and other partners and employees, fully indemnified and harmless from any loss, liability, claim, or demand, including reasonable attorney's fees, made by any third party due to or arising out of your use of the Service in violation of this Agreement and/or arising from a breach of these Terms of Use and/or any breach of your representations and warranties set forth above and/or any fraudulent act on your part.

10. Competitions

10.1 If you win a Competition or happen to be a Star Performer, you agree that Dronalaya Educare Solutions Pvt. Ltd. may use your name, location and other personal details to announce the winner(s) of the Competition and / or any other events, achievements / performance enhancer, celebrity status, etc. and for any other reasonable and related promotional purposes.

10.2 By entering a Competition, you agree that any personal information provided by you with the competition entry may be held and used by Dronalaya Educare Solutions Pvt. Ltd. and / or its agents and suppliers to administer the Competition. You confirm that you have read and agree to our Privacy Policy.

10.3 By entering a Competition, you are agreeing to be bound by these terms and conditions. Dronalaya Educare Solutions Pvt. Ltd. may, at its sole discretion, exclude you from participating in the Competition if it believes there has been a breach of these terms and conditions. Dronalaya Educare Solutions Pvt. Ltd. also reserves the right to hold void, suspend, cancel or amend a Competition where it becomes necessary to do so.



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