Cancellation & Refund Policy - Dronalaya Educare Solutions Pvt. Ltd. (https://www.dronalaya.com)

Thanks for enrolling on https://www.dronalaya.com We understand and appreciate your need to learn from the best and grow your skills in the area of your interest. It must be understood that dronalaya.com is a technology platform for bringing together knowledge providers and knowledge seekers. The services are provided by the Knowledge Provider to the Knowledge Seeker using the platform provided by dronalaya.com and the Company may not have any control on the quality of sessions provided by the Knowledge Provider. All the Knowledge Providers ("Knowledge Pro") registered on the site are experts in their chosen area and people who have attended to their sessions have giving their rating. Knowledge Seekers are encouraged to review the ratings and the comments of participants, along with the profile of the Knowledge Pro before choosing to have a session. Despite that if you are not entirely satisfied with the session, we're here to help.

Definitions of Categories / Modules

The key services offered broadly fall into modules that comprises of the following categories: Workshops, Courses and Special Sessions

A workshop is a single session. A course is a series of interconnected sessions and a Special Session is a one time event on a specialized topic or a session which is not very repetitive with a continuously running batch.

A workshop is a single session. A course is a series of interconnected sessions and a Special Session is a one-time event on a specialized topic or a session which is not very repetitive with a continuously running batch.

Payment Terms

The courses could be single, monthly, quarterly, half-yearly or special sessions. These are defined by the Knowledge Providers at the time of defining the Categories / modules. Payment for registration to these courses are charged upfront at the time of booking. Payout to the Knowledge Pros is made every 15 days for completed sessions comprising of Workshops, Courses and Special Sessions. The payouts are made after adjusting for any Cancellations and Refunds as defined in the Cancellation & Refund Policy.

Cancellation & Refund Policy

1. We encourage you to first have a session with the Knowledge Pro during the chat time (online/offline) either through text or live, on-time, real-time discussions to ensure that your queries are addressed. This will help minimize need for refunds.
2. However, if you still decide to opt out of a course, cancellation will be processed if and only if it has been availed by clicking the 'Cancel' button. No cancellation through e-mail or telephone will be entertained.
3. If you have enrolled for a single session, the cancel option will be available till one day before the session date.
4. For all other types of courses, the cancel option will be available till the start of first session. It will then re-appear on the day of the second session and will be available until start of second session. After commencement of second session, no cancellation will be entertained and hence you will not be entitled to any refunds. This will enable the participant to exit the sessions after attending the first session for free and taking an informed decision on whether they would wish to continue or not.
5. In case of single session, if you opt out of the session by clicking on Cancel button, you will be entitled to refund, after adjusting to the cancellation charges as per the following rules:
   1. For INR bookings, the cancellation charges will be 100/- or 5% of the Course Fee (refer FAQ for definition) - whichever is higher.
   2. For USD bookings, the cancellation charges will be 2/- or 10% of the Course Fee (refer FAQ for definition) - whichever is higher.
6. In case of a Workshop / Course / Special session spread over more than one session, if you opt out of the session by clicking on Cancel button, you will be entitled to refund after adjusting to the cancellation charges as per the following rules:
   1. For INR bookings, the cancellation charges will be 250/- or 5% of the Course Fee (refer FAQ for definition) - whichever is higher.
   2. For USD bookings, the cancellation charges will be 5/- or 10% of the Course Fee (refer FAQ for definition) - whichever is higher.
7. The GST amount paid during the booking will be forfeited on cancellation. The total refund amount will thus be calculated after adjusting for both GST amount (as applied in booking invoice) and the cancellation amount (as applicable).

Timelines for Refund

The refund will be processed and added to your Dronalaya Wallet under 'My Account' tab immediately. The amount in wallet shall be adjusted while booking any other course on Dronalaya.

If a course is booked and cancelled in India (time zone Delhi/Mumbai/Kolkata/Chennai), the refundable amount will be credited in INR to your Dronalaya wallet immediately. Similarly, if both course booking and cancellation are done in any other time zone outside India, the refundable amount will be credited in USD to your Dronalaya wallet immediately. However, if there is a change in time zone from or to India between booking and cancellation, the amount will be available to add to wallet after relevant time zone changes (INR within India and USD outside India)

Also, if you wish the amount to be refunded back to you instead of adding to your Dronalaya wallet, you can contact our Customer Services Department or drop in a mail at info@dronalaya.com with relevant details. The amount will be credited to you within 15 days of your request with complete details and / or as per the policy defined by the credit card / debit card / netbanking / ewallet or any other means of payment as requested by you.

Contact Us

If you have any questions on how to cancel session on Dronalaya, contact us on info@dronalaya.com