Thanks for enrolling on https://www.dronalaya.com We understand and appreciate your need to learn from the best and grow your skills in the area of your interest. It must be understood that dronalaya.com is a technology platform for bringing together knowledge providers and knowledge seekers. The services are provided by the Knowledge Provider to the Knowledge Seeker using the platform provided by dronalaya.com and the Company may not have any control on the quality of sessions provided by the Knowledge Provider. All the Knowledge Providers ("Knowledge Pro") registered on the site are experts in their chosen area and people who have attended to their sessions have giving their rating. Knowledge Seekers are encouraged to review the ratings and the comments of participants, along with the profile of the Knowledge Pro before choosing to have a session. Despite that if you are not entirely satisfied with the session, we're here to help.
The key services offered broadly fall into modules that comprises of the following categories: Workshops, Courses and Special Sessions
A workshop is a single session. A course is a series of interconnected sessions and a Special Session is a one time event on a specialized topic or a session which is not very repetitive with a continuously running batch.
A workshop is a single session. A course is a series of interconnected sessions and a Special Session is a one-time event on a specialized topic or a session which is not very repetitive with a continuously running batch.
The courses could be single, monthly, quarterly, half-yearly or special sessions. These are defined by the Knowledge Providers at the time of defining the Categories / modules. Payment for registration to these courses are charged upfront at the time of booking. Payout to the Knowledge Pros is made every 15 days for completed sessions comprising of Workshops, Courses and Special Sessions. The payouts are made after adjusting for any Cancellations and Refunds as defined in the Cancellation & Refund Policy.
The refund will be processed and added to your Dronalaya Wallet under 'My Account' tab immediately. The amount in wallet shall be adjusted while booking any other course on Dronalaya.
If a course is booked and cancelled in India (time zone Delhi/Mumbai/Kolkata/Chennai), the refundable amount will be credited in INR to your Dronalaya wallet immediately. Similarly, if both course booking and cancellation are done in any other time zone outside India, the refundable amount will be credited in USD to your Dronalaya wallet immediately. However, if there is a change in time zone from or to India between booking and cancellation, the amount will be available to add to wallet after relevant time zone changes (INR within India and USD outside India)
Also, if you wish the amount to be refunded back to you instead of adding to your Dronalaya wallet, you can contact our Customer Services Department or drop in a mail at email@example.com with relevant details. The amount will be credited to you within 15 days of your request with complete details and / or as per the policy defined by the credit card / debit card / netbanking / ewallet or any other means of payment as requested by you.
If you have any questions on how to cancel session on Dronalaya, contact us on firstname.lastname@example.org